Furniture collection
It’s easier than ever to donate your furniture to us, just book a free collection at a time that suits you!
Please note, we will not be accepting furniture donations from Tuesday 23 December – Saturday 3 January.
How does it work?
Furniture collection services are carried out by our trusted partner, Boxmove. Drivers will arrive at your home to collect your items safely and transport them to our shops, ready to be loved again by someone new!
When can I book my collection?
The service is available six days a week (Monday to Saturday), with next-day collection available. All you need to do is fill out our online form and choose a time slot that works for you.
Is there a cost?
It’s free to book a collection.
Which items do we accept?
More information can be found below, but please only consider donating furniture that’s in a great condition and can be rehomed.
The booking-in process
To ensure you have a successful collection, please read the following:
- If your items are unsuitable for collection, we still have to pay a small fee for sending the team out to assess them. Therefore it’s really important that you check the condition of the items before donating, and if there is any damage please include this on the pictures you submit so we can make an informed decision.
- Once you have made your booking online, please add pictures (there are full instructions). This makes it easier for our shop staff to evaluate your items and accept them for collection. Jobs without pictures are more likely to be rejected.
- Please make sure you choose a date where you will be at home all day. You will be sent a timeslot the night before for your collection – this cannot be changed and you cannot request a certain time beforehand.
- If you can, please add Gift Aid to your donation. You can add this in the booking process.
- Once your booking is accepted, you will receive a confirmation SMS – please check the date and address is correct. If anything is wrong, please call us (the phone number will be in the SMS).
- If you cancel a job after your timeslot has been sent, we still have to pay a small fee, so please try your best not to do this. If you need to cancel or reschedule your job, please do this before 12PM the day before.
- We are unable to dismantle items, so please make sure everything fits through your access point/doors/stairs before making the booking.
- Add as much detail as possible to the notes on your job – this helps the drivers when collecting, and also gives our shops more information about your donation.
- When your timeslot is sent (between 5pm-9pm the day before), you will also be sent a link that you can use to track the van on the day of your delivery, and see the names and pictures of the staff doing the collection.
If you have any questions or concerns before your collection, please contact us: shops@sobellhospice.org.
The pick-up process
- Boxmove will send at least two members of staff, in uniform and with ID badges.
- You don’t need to move your items anywhere or help with the lifting! Please make sure there is a full clear path to the item(s) and no obstructions before the drivers arrive. The drivers won’t lift items over fences and must be able to park close to your property.
- Any beds (with slats) must be dismantled beforehand to be transported.
- Mattresses must be perfectly clear with no staining or marks whatsoever – otherwise they will be rejected by the drivers.
- Drivers have full discretion to reject items that are unsuitable for collection.
If you have any questions or concerns after your collection, please contact Boxmove directly. You’ll receive an email with their contact information following your online booking.
What items can be collected?
We will arrange free collection of your furniture. We just ask that it’s in saleable condition. You can donate:
– Sofas and armchairs
– Tables
– Chairs
– Wardrobes, chests of drawers, dressers
– Garden furniture
– Beds and mattresses
Before booking your collection
If you’re donating upholstered or foam-padded furniture, please ensure it has a label confirming it meets UK fire safety regulations.
Mattresses and upholstered bed bases must be in good, clean condition with no rips, tears or stains, and must have a fire label sewn in, which refers to the British Standard (BS7177).
Make your donation go further
If you’re a UK taxpayer, you can make an even bigger impact by letting us know we can claim Gift Aid on your donation.
It couldn’t be easier and costs you nothing, but it means we can claim back 25p in tax from every £1 your donation brings in.
