All volunteers will be required to undertake a DBS check and our occupational health preplacement checks, which also includes a COVID-19 risk assessment. Please note that this role is only suitable for volunteers under the age of 70 with no underlying health conditions.

Shifts are available Monday-Sunday at 10:30-14:00 or 13:30-17:00. If you can help, please get in touch with our team today by emailing [email protected]

Skills required:

• Friendly disposition
• Mature and confident
• Able to use own initiative
• Good customer care skills
• Good communication skills
• Ability to liaise between staff and patients
• Reliable
• Ability to deal with distressing and challenging situations should they arise
• Ability to empathise with others
• Ability to stand for long periods
• Able to wear gloves and a face covering at all times

Volunteering duties:

• To marshal the main entrance to the Hospice and signpost people entering the building to the social distancing and face covering guidelines
• To hand out single use masks to staff and visitors who require one. Face masks, visors (if required) and hand sanitiser will be provided to volunteers handing out masks. Disposable gloves should not be worn but hand sanitiser should be used regularly
• To advise those without a face covering that one may be needed (note that children under 2 and those with breathing difficulties are exempt from the requirements so care must be taken when advising people they may need to cover their face) and to give them a face shield
• To reassure people that safety measures are in place throughout the hospice to keep them safe from the spread of infection
• To signpost people where to dispose of face coverings safely if they do not wish to retain it following their visit
• To notify visitors when their visiting time is over
• To take visitors details who request a call back from a clinician