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Ward Administrator

Hours
Flexible

Skills required

  • Pleasant, friendly disposition
  • Mature and confident
  • Able to use own initiative
  • Good customer care skills
  • Good communication skills
  • Confident telephone manner
  • Ability to liaise between staff and patients
  • Reliable
  • Ability to deal with distressing and challenging situations should they arise
  • Ability to empathise with others
  • Can work effectively as part of a team or with minimum supervision

Volunteering duties

  • Meet and greet family, patients, and clinical professionals
  • Deal with general enquiries
  • Answer the telephone, transfer calls or take messages where appropriate
  • Administrative tasks e.g., photocopying, filing
  • Recording necessary information
  • Get notes for admissions, by notifying front desk, or get notes from the back office
  • Ensure the front desk knows of any admissions/discharges/deaths
  • Enter any admission, discharges, or deaths into the desk diary
  • Take the mobile telephone to a patient if they receive a call

Shifts available

Monday – Friday: 9:30 – 13:00   |   13:00 – 15:30   |   15:30 – 18:30
Saturday – Sunday: 9:30 – 13:00   |  13:00 – 15:30  |   15:30 – 18:30

For more information, please read the full role description. If you have any questions or wish to apply, please contact our voluntary services team: 01865 225868 or [email protected].