Skills required

• Pleasant, friendly disposition
• Mature and confident
• Able to use own initiative
• Good customer care skills
• Good communication skills
• Confident telephone manner
• Ability to liaise between staff and patients
• Reliable
• Ability to deal with distressing and challenging situations should they arise
• Ability to empathise with others
• Can work effectively as part of a team or with minimum supervision

Volunteering duties

• Meet and greet family, patients, and clinical professionals
• Deal with general enquiries
• Answer the telephone, transfer calls or take messages where appropriate
• Administrative tasks e.g., photocopying, filing
• Recording necessary information
• Get notes for admissions, by notifying front desk, or get notes from the back office
• Ensure the front desk knows of any admissions/discharges/deaths
• Enter any admission, discharges, or deaths into the desk diary
• Take the mobile telephone to a patient if they receive a call

Shifts available

Monday – Friday: 9:30 – 13:00   |   13:00 – 15:30   |   15:30 – 18:30
Saturday – Sunday: 9:30 – 13:00   |  13:00 – 15:30  |   15:30 – 18:30

For more information, please read the full role description. If you have any questions or wish to apply, please contact our voluntary services team: 01865 225868 or [email protected].

Please apply by filling out the forms below.

Sobell House Hospice Charity is a proud member of OCVA.