You are here: Home / Volunteers / Ward Assistant

Ward Assistant

4-8 hours weekly

Skills required

  • Pleasant, friendly disposition
  • Mature and confident
  • Able to use own initiative
  • Good customer care skills
  • Good communication skills
  • Ability to liaise between staff and patients
  • Reliable
  • Ability to deal with distressing and challenging situations should they arise
  • Ability to empathise with others
  • Can work effectively as part of a team or with minimum supervision

Volunteering duties

  • Meet and greet family, patients and clinical professionals
  • Deal with general enquiries
  • Signposting – refer patients and visitors to appropriate staff or services when asked
  • Prepare and distribute mealtime trays to patients
  • Maintain patients’ areas – check bedtables are clean and positioned for patients to reach their food and drink
  • Assist serving food to patients and clearing away
  • Be aware if patients need help to eat and drink and tell staff if you are happy to help them (upon completion of speech and language therapy training)
  • Provide emotional support – sit and talk with patients
  • Be vigilant of patient anxiety or restlessness
  • Be vigilant of and respond to patient ‘buzzer’
  • Help make visitors feel welcome, meet and greet, escort them around the ward

Training provided

  • Sage and Thyme – date arranged on appointment
  • Dementia Friends (information pack will be provided)
  • Fire safety – on induction and annually thereafter
  • Safeguarding adults – on induction and three yearly thereafter
  • Handwashing/infection control – on induction
  • Speech and language therapy (training on feeding and thickened liquids) – date arranged on appointment

Ward Assistants volunteer in shifts Monday-Sunday.

First shift: 11:30-15:30 | Second shift: 15:30-19:30

Please let us know your availability when you apply. 

Please note this role requires an enhanced DBS clearance and OUH Health Check. Successful candidates must agree to abide by Sobell House policies and procedures, code of practice and sign a volunteer agreement. Full training and induction will be provided.

Please contact us if you have any questions or wish to apply.