This policy explains how Sobell House Hospice Charity Ltd collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence, and the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By providing us with your personal information or by using our website, you are agreeing to your information being used and disclosed in the ways described in this policy.
If you have any questions about this policy and our privacy practices please get in touch. You can e-mail us at [email protected], call us on 01865 857007, or write to us at Sobell House Hospice Charity, Churchill hospital, Headington, Oxford, OX3 7LJ.
Who are we?
Sobell House Hospice Charity raises money to provide end of life palliative care to patients and their families at home, in the Oxford hospitals, and in our purpose-built hospice on the Churchill Hospital site. Sobell House is part of the Oxford University Hospitals NHS Trust.
Sobell House Hospice Charity Ltd is registered as a charity in England and Wales (registered charity number 1118646) and we are also registered as a company limited by guarantee (company number 05989017).
What personal information do we collect?
Personal information we collect can include your name, contact details, date of birth, bank account details, credit/debit card details, information about your contact with and support of Sobell House hospice, and whether you are a UK tax payer so that we can claim Gift Aid. We may collect personal information about you when you make a donation to us, register for an event, purchase from us, sign up for communications, enquire about our activities, or otherwise give us personal information.
We may gather information about how you use our website, such as which pages are most visited. Wherever possible, this information will be aggregated or anonymised i.e. it will not identify you as an individual visitor to our website.
We do not usually collect sensitive personal information about you unless there is a clear reason for doing so, such as participation in an event where we need this information to ensure we provide appropriate facilities for you. We may collect health information if you tell us about your experiences of the hospice (for example, if you act as a case study for us); however, we will make it clear to you when collecting this information as to what we are collecting and why. We may keep a record of your relationships so we can improve our communication to you, for example details of your spouse if you both support us so we do not send separate postal mailings to both of you.
How do we collect your personal information?
We collect information in the following ways:
- When you give it to us directly. You may give us your information in order to sign up for one of our events, tell us your story, make a donation, purchase our products or communicate with us.
- When you give permission to other organisations to share it or it is available publicly. We may combine information you provide to us, with information given to us by other organisations or that is publically available from external sources in order to gain a better understanding of our supporters to improve our fundraising methods, products and services, or to ensure that the information we hold on you is correct (for example we may use information from the fundraising preference service to update whether we communicate with you). The information we get from other organisations may depend on your privacy settings, so you should regularly check them.
How do we use your Information?
We may use your information to:
- process a donation that you have made;
- to claim gift aid on your donations
- process orders that you have submitted and supply goods or services you have purchased;
- to carry out our obligations arising from any contracts entered into by you and us;
- deal with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications in relation to your support or enquiry, or in relation to processing a grant, legacy or job application.
- administer the website and improve your browsing experience by personalising the website
If you have given us your consent to do so we may contact you for marketing purposes by mail, e-mail, telephone, mobile telephone, and text. These communications may include information about appeals, events and other fundraising activities, and our shops. We will aim to refresh your consent every 3 years.
We may also send you communications we believe will be of interest to you – for example if you are a new supporter we might get in touch to find out if you would like to receive marketing communications from us in the future, and if we believe you have a connection to the hospice we might send you information about hospice events like our Lights of Love ceremony, or if you are an organisation who has previously supported us we may contact you to ask you to do so again. Our legal basis for doing this is legitimate interest.
To comply with our obligations as a charity, we must take reasonable and appropriate steps to know who our donors are, particularly where significant sums are being donated. This means there maybe occasions where we conduct research to ensure it would be right for us to accept support whether that is from an individual or organisation to give assurance that the donation is not from an inappropriate source and to safeguard our reputation. Any information we do collect for this purpose will only consist of what is necessary for us to meet these requirements and will be processed in line with your rights
How we keep your data safe and who has access to it
We promise to never sell your information to third parties, and when you give us personal information we always take steps to ensure that it’s treated securely.
We have steps in place to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors, and promise to regularly review this. We may pass your information to our third party suppliers who are working on our behalf, for example in order to process donations and send you mailings. However, we will only disclose the personal information that is necessary to deliver the service and we have a contract or agreement in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. In addition we use third party websites who process payments on our behalf, for example Paypal. They provide secure payment gateways to receive your payment and pass it on to us.
Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
When you give us personal information, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. When using our website you are responsible for keeping your password and user details confidential. We will not ask you for your password.
How long will we hold your information?
If we hold your personal information we will only keep it for as long as is required for legal and audit purposes or so that we can keep in touch with you and provide good supporter care through having a record of our relationship with you. When we no longer need to retain your information we will ensure it is securely disposed of.
To comply with the law we will keep full details of your donation or support, for example a copy of the donation form you completed, for six years from the end of the financial year in which the donation or support occurred. In addition if you have told us we can claim Gift Aid on your donations then we will keep details of your Gift Aid pledge for six years from the end of the financial year since we last claimed Gift Aid on a donation you have made to Sobell House.
If you have told us that you plan to leave a legacy to Sobell House we may keep your information indefinitely in order to carry out legacy administration, unless you ask us not to.
Otherwise we will delete all personal information we hold about you such as your contact details, how you have supported us and any other information you may have given us, after six years from the end of the financial year when you last supported us or got in touch.
If you give us permission to use your story or a photograph of you we may use it for up to 4 years, after which time we will store it in a secure archive facility. If you would like us to delete it at any point please just let us know.
Keeping your information up to date
The accuracy of your information is important to us. We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date. If you change your contact details, or if any of the other information we hold is inaccurate or out of date, please let us know and we will ensure it’s updated as soon as possible.
Your right to know what we know about you, to make changes, or to ask us to stop using your data
You have the right to:
- request a copy of the information we hold about you;
- update or amend the information we hold about you if it is wrong;
- change your communication preferences at any time;
- ask us to remove your personal information from our records;
- object to the processing of your information for marketing purposes; or
- raise a concern or complaint about the way in which your information is being used.
If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please email us at [email protected], call us on 01865 857007, or write to us at Sobell House Hospice Charity, Churchill hospital, Headington, Oxford, OX3 7LJ.
Under 16s and Vulnerable circumstances
If you are aged 16 or under, and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information.
We recognise the importance of protecting our vulnerable supporters and follow the guidance issued by the Institute of Fundraising on treating donors fairly. We believe this helps to support our staff and fundraisers who come into contact with supporters in providing high quality customer care, ensuring anyone donating to the charity is in a position to make a free and informed decision.
Access the Institute of Fundraising’s website – for more guidance.
Third party websites
The Sobell House website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Changes to this policy and our contact details
Changes to this policy
We keep this Policy under regular review. This Policy was last updated in March 2018.
Contact us with questions
If you have any questions please get in touch
Email: [email protected],
Phone: 01865 857007,
Post: Sobell House Hospice Charity, Churchill hospital, Headington, Oxford, OX3 7LJ.
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